Sovrn - Intermittent failures retrieving Platform Advertising data – Incident details

All systems operational

Intermittent failures retrieving Platform Advertising data

Resolved
Operational
Started over 3 years agoLasted about 4 hours

Affected

Reporting

Operational from 6:12 PM to 10:05 PM

Ad Exchange Reporting

Operational from 6:12 PM to 10:05 PM

Updates
  • Resolved
    UTC
    Resolved

    Our vendor's changes look to have fixed the problem. Have not seen any more data issues since 2PM MDT or so.

  • Update
    UTC
    Update

    Our vendor has made some changes on their end, and data availability does appear to be improving. Continuing to monitor.

  • Investigating
    UTC
    Investigating

    We are seeing intermittent failures with queries to Advertising analytic and reporting data. We are currently working with our vendor to resolve them. This only affects Platfoprm - Meridian is unaffected.