Sovrn - Commerce Analytics Real-Time Data Delay – Incident details

All systems operational

Commerce Analytics Real-Time Data Delay

Resolved
Operational
Started about 3 years agoLasted 3 days

Affected

Products

Operational from 5:41 PM to 7:17 PM

Commerce

Operational from 5:41 PM to 7:17 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    We are currently investigating a reporting delay affecting data from June 19, 2023 to present. During this period, data accessed via Commerce Analytics and our Reporting APIs may be incomplete or inflated. We're working to resolve this issue as quickly as possible. We apologize for any inconvenience caused by this downtime.