Sovrn - Notice history

All systems operational

Operational

Ad Exchange - Operational

Commerce - Operational

Operational

Ad Exchange Reporting - Operational

Commerce Reporting - Operational

Notice history

Oct 2022

Advertising, Commerce & Signal Products in the Platform are failing to load
  • Resolved
    Resolved

    We have identified the issue and have restored access to all products in the Platform.

  • Investigating
    Investigating

    We are investigating an issue where Advertising, Commerce & Signal features are inaccessible to all users. We will continue to post updates as soon as they are available.

Intermittent failures retrieving Platform Advertising data
  • Resolved
    Resolved

    Our vendor's changes look to have fixed the problem. Have not seen any more data issues since 2PM MDT or so.

  • Update
    Update

    Our vendor has made some changes on their end, and data availability does appear to be improving. Continuing to monitor.

  • Investigating
    Investigating

    We are seeing intermittent failures with queries to Advertising analytic and reporting data. We are currently working with our vendor to resolve them. This only affects Platfoprm - Meridian is unaffected.

Sep 2022

Sovrn.co link activation
  • Resolved
    Resolved

    This issue is now resolved. All sovrn.co links created during this time should now be functioning.

  • Monitoring
    Monitoring

    We have implemented a fix and currently monitoring the result.

  • Identified
    Identified

    We are currently working to resolve an issue with a delay in the activation of newly created sovrn.co links. You may experience the links redirecting to a 404 page for a short time after creation. We are working to resolve this as soon as possible.

Data Processing Delay
  • Resolved
    Resolved

    Our data processing is now current. Daily scheduled emails for Advertising data have been sent out.

  • Investigating
    Investigating

    We're experiencing a delay in data reporting, starting from September 16 at hour 16 UTC, and are actively working to resolve the problem.

Aug 2022

Data Processing Delay
  • Resolved
    Resolved

    Data and reports are all caught up.

  • Identified
    Identified

    Data continues to repopulate. 8/4 is done, and 8/5 is well over 50% done (timezone is UTC). Data jobs will continue to run through the evening, ad we are now expecting to be caught up tomorrow.

  • Investigating
    Investigating

    We are currently experiencing some data processing delays for August 4th and 5th. Our teams are actively working on the issue.

Aug 2022 to Oct 2022

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