Sovrn - Notice history

Commerce Reporting experiencing degraded performance

Products
Operational

Ad Exchange - Operational

Commerce - Operational

Reporting
Degraded performance

Ad Exchange Reporting - Operational

Commerce Reporting - Degraded performance

Notice history

Jun 2024

Advertising Reporting & Analytics Data Delayed
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Reporting & analytics data is currently delayed for the Sovrn Ad Exchange. Teams are currently working to bring us back up-to-date.

Commerce Reporting Delay
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We're experiencing an issue with analytics & reporting data on the Dashboard and Reporting APIs. Our best people are on it.

May 2024

Reporting Delay for Advertising
  • Resolved
    Resolved

    This incident has been resolved. Thanks for your patience!

  • Investigating
    Investigating

    Sovrn is currently troubleshooting a data delay. Reporting in the Sovrn Platform is currently delayed started on May 15th. Please know this drop is not real, and will be fixed soon.

    Sovrn Teams are working on re-running this data, which should resolve user reporting issues.

Apr 2024

Commerce Reporting Delay
  • Resolved
    Resolved

    We're experiencing an issue with Merchandise data since 4/1. Our best people are on it. Thanks for your patience.

Inaccurate Advertising Data for March 27th to March 30th
  • Resolved
    Resolved

    Data is now accurate for March, and this issue has been resolved. Thank you for your patience.

  • Monitoring
    Monitoring

    Our Teams continue to work on a fix for this issue. Thank you for your patience.

    Data is still not accurate when users pull the entire month of March 2024.

    Please expect more updates or full resolution by end-of-day Tuesday, April 16.

  • Identified
    Identified

    We have identified the issues, and are working on fixes. Daily data is accurate for March 27th, 28th, 29th, and 30th.

    Data is not accurate when users pull the entire month of March 2024. Teams are working diligently on resolving this issue.

    Please expect more updates or full resolution by end-of-day Monday, April 15.

  • Investigating
    Investigating

    Teams have identified inaccuracies with Advertising analytics data in the Sovrn Platform. This is only affecting data from March 27th to March 30th. Data outside of those days is accurate.

    Our Teams are investigating further. Please expect more updates by end-of-day tomorrow, April 12th.

Reporting & Analytics Delayed for Commerce
  • Resolved
    Resolved

    We're experiencing an issue with analytics & reporting data on the Dashboard and Reporting APIs. Our best people are on it.

Apr 2024 to Jun 2024

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