Notice history

ResolvedMay 20, 2024 at 3:39 PMUTC
This incident has been resolved. Thanks for your patience!
InvestigatingMay 17, 2024 at 9:59 PMUTC
Sovrn is currently troubleshooting a data delay. Reporting in the Sovrn Platform is currently delayed started on May 15th. Please know this drop is not real, and will be fixed soon.
Sovrn Teams are working on re-running this data, which should resolve user reporting issues.

We're experiencing an issue with Merchandise data since 4/1. Our best people are on it. Thanks for your patience.
April 17, 2024 at 9:26 PMUTC

ResolvedApril 17, 2024 at 5:51 PMUTC
Data is now accurate for March, and this issue has been resolved. Thank you for your patience.
MonitoringApril 15, 2024 at 9:04 PMUTC
Our Teams continue to work on a fix for this issue. Thank you for your patience.
Data is still not accurate when users pull the entire month of March 2024.
Please expect more updates or full resolution by end-of-day Tuesday, April 16.
IdentifiedApril 12, 2024 at 10:11 PMUTC
We have identified the issues, and are working on fixes. Daily data is accurate for March 27th, 28th, 29th, and 30th.
Data is not accurate when users pull the entire month of March 2024. Teams are working diligently on resolving this issue.
Please expect more updates or full resolution by end-of-day Monday, April 15.
InvestigatingApril 11, 2024 at 10:08 PMUTC
Teams have identified inaccuracies with Advertising analytics data in the Sovrn Platform. This is only affecting data from March 27th to March 30th. Data outside of those days is accurate.
Our Teams are investigating further. Please expect more updates by end-of-day tomorrow, April 12th.

We're experiencing an issue with analytics & reporting data on the Dashboard and Reporting APIs. Our best people are on it.
April 04, 2024 at 4:13 PMUTC

ResolvedMarch 19, 2024 at 6:55 PMUTC
This incident has been resolved. Thank you for your patience!
InvestigatingMarch 18, 2024 at 3:56 PMUTC
We're experiencing an issue with analytics & reporting data causing reporting to be delayed. Teams are currently working on getting data back up-to-date.
Please expect full resolution or more updates by 5 PM MT Wednesday, March 18th.

ResolvedMarch 20, 2024 at 5:10 PMUTC
Reports containing incorrectly inflated data have been resent. Thanks for your patience!
IdentifiedMarch 15, 2024 at 8:00 PMUTC
Users might have received some reports from Sovrn that show incorrect numbers for Friday, March 15th.
There was a server anomaly from a Sovrn partner, which resulted in bids to come in at a massively inflated CPM. These bids are not real, and should NOT be counted in reporting.
We appreciate your understanding, and apologize for any confusion this may cause. Please reach out to Sovrn Support for more information.

ResolvedMarch 01, 2024 at 12:55 PMUTC
All services are functioning normally.
MonitoringMarch 01, 2024 at 9:45 AMUTC
Degraded performance has been resolved, all services operating normally. We are continuing to monitor performance of affected services.
IdentifiedMarch 01, 2024 at 9:34 AMUTC
We have identified a degradation in the service of the Commerce Price Comparison widgets and the Affiliate API. We are working on rectifying the issue.

Sovrn - Notice history