Notice history

ResolvedMarch 01, 2024 at 10:19 PMUTC
This incident has been resolved. Thanks for your patience!
IdentifiedFebruary 23, 2024 at 11:46 PMUTC
We've identified an issue with Advertising Reporting. Data pulled for metrics like bid rate & fill rate will not be entirely accurate for today's data, and through the weekend.
Our Teams are aware of this issue, and you can expect full resolution or more updates by 12 AM UTC Tuesday, February 27th.

CompletedFebruary 23, 2024 at 6:00 AMUTC
We are planning a scheduled maintenance to upgrade our Analytics Database. During this time, our Analytics Dashboard will not load past data but current day's data will be available. Other features affected include our Reporting APIs.
In progressFebruary 22, 2024 at 6:00 PMUTC
Maintenance is now in progress

ResolvedFebruary 22, 2024 at 10:58 PMUTC
We're are no longer seeing a data delay & all custom reports have been resent.
Thank you for your patience!
InvestigatingFebruary 21, 2024 at 8:45 PMUTC
We're experiencing an issue with our data & are seeing a delay for Feb 20th. Our best people are working on a fix, but please note that custom reports have not been sent for Feb. 21st.
Please expect full resolution or more updates by 5 AM UTC Friday, February 23rd.

ResolvedFebruary 20, 2024 at 6:06 PMUTC
Scheduled reports are now successfully being sent for Advertising.
Thank you for your patience!
InvestigatingFebruary 16, 2024 at 5:46 PMUTC
We're experiencing an issue scheduled reports for Advertising. Some of them are not being successfully delivered, and have not been successfully delivered since February 6th. Our Teams are investigating.
Please expect full resolution or more updates by 12 AM UTC Tuesday, February 20th.

UpdateFebruary 14, 2024 at 10:00 PMUTC
Maintenance is now in progress
In progressFebruary 14, 2024 at 10:00 PMUTC
We will be performing a database upgrade on 2/6 at 3pm MST and will last about 2 hours. During this window, downtime isn't expected. If that changes we'll send out an update. Thank you for your patience.
CompletedFebruary 14, 2024 at 10:00 PMUTC
Maintenance has completed successfully

We're are no longer experiencing a delay for analytics & reporting data for the Sovrn Ad Exchange. Thank you for your patience!
January 29, 2024 at 11:48 PMUTC

ResolvedFebruary 02, 2024 at 8:41 PMUTC
This incident has been resolved.
InvestigatingJanuary 28, 2024 at 8:00 AMUTC
We are currently investigating this incident.

ResolvedJanuary 16, 2024 at 7:05 PMUTC
This incident has been resolved.
MonitoringJanuary 05, 2024 at 4:51 PMUTC
We are currently working to address a reporting delay in commission events from one of our network partners, affecting data from December 25, 2023 through December 26, 2023. We appreciate your patience and understanding as we quickly work to get this resolved.
InvestigatingJanuary 04, 2024 at 7:40 PMUTC
We're experiencing an issue with analytics & reporting data on the Dashboard and Reporting APIs. Our best people are on it.

ResolvedJanuary 03, 2024 at 7:42 PMUTC
This incident has been resolved.
IdentifiedDecember 24, 2023 at 8:00 AMUTC
We're experiencing an issue with analytics & reporting data. Our best people are on it.

We are currently investigating an issue affecting all data prior to December 16, 2023. During this period, data accessed via Commerce Analytics and our Reporting APIs may be incomplete or inflated. We appreciate your patience and understanding as we quickly work to get this resolved.
December 16, 2023 at 10:04 PMUTC

ResolvedDecember 19, 2023 at 3:52 PMUTC
This incident has been resolved.
MonitoringDecember 15, 2023 at 7:10 PMUTC
We implemented a fix and are currently monitoring the result.
InvestigatingDecember 14, 2023 at 8:33 PMUTC
We're experiencing an issue with analytics & reporting data. Our best people are on it.

Please expect full resolution or more updates by 5 AM UTC Saturday, December 16th.

Sovrn - Notice history