Sovrn - Notice history

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Sep 2023
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Operational

Ad Exchange Reporting - Operational

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Notice history

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Nov 2023

Reporting Delayed for Advertising
ResolvedDegraded performance45 hours 58 minutes
  • ResolvedUTC

    This incident has been resolved & there is no longer a data delay for the Sovrn Ad Exchange. Thank you for your patience.

  • InvestigatingUTC

    Analytic data is currently delayed for the Sovrn Ad Exchange. Our best people are on it. Please expect resolution or more updates by 12 am Nov 16th UTC

Intermittent Errors for Sovrn Platform
ResolvedDegraded performance99 hours 26 minutes
  • ResolvedUTC

    This incident has been resolved. Thanks for your patience!

  • UpdateUTC

    We have implemented a solution & our best people continue to monitor. Expect full resolution or more updates by 12 am Nov 18th UTC

  • MonitoringUTC

    We have implemented a solution & our best people are monitoring. Expect full resolution or more updates by 12 am Nov 15th UTC

  • InvestigatingUTC

    We are investigating issues causing error messages to intermittently appear on pages in the Sovrn Platform. This is happening for the Ad Exchange and Commerce. Our best people are working on it. Please expect resolution or further updates by 12 am Nov 13th UTC.

Advertising Reports Downloaded with Blank Data
ResolvedDegraded performance113 hours 25 minutes
  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    We are currently working with a third-party provider to resolve this issue. This is causing the Inventory Performance report, Bid Report, and Multi-site Report to be downloaded with blank data when "Last month" is selected.

    Our best people are on it.

    You can expect resolution or further updates by 12 am UTC on Monday, Nov 13th.

  • IdentifiedUTC

    We have identified issues with the Inventory Performance report, Bid Report, and Multi-site Report. Our best people are on it. We expect resolution by 12 am Nov 10th UTC

NOV2
Commerce Analytics Database upgrade
CompletedMaintenance2 hours
  • CompletedNovember 03, 2023 at 1:30 AMUTC

    Maintenance has completed successfully

  • PlannedNovember 02, 2023 at 11:30 PMUTC
  • In progressNovember 02, 2023 at 10:00 PMUTC

    Maintenance is now in progress

Errors for Advertising Reporting in the Sovrn Platform
ResolvedPartial outage21 hours 38 minutes
  • ResolvedUTC

    This incident has been resolved. Thanks for your patience!

  • IdentifiedUTC

    We have identified the issue with a third party provider. Our best people are on it. We expect resolution by 12 PM Nov 3rd UTC

  • InvestigatingUTC

    Advertising analytic data is not currently displaying in the Sovrn Platform. Our best people are on it. We expect resolution by 12pm Nov 2nd UTC

Oct 2023

Reporting Delayed for Advertising
Resolved

  • Advertising analytic data is delayed for Oct 23rd. Our best people are on it. We expect resolution by 6pm Oct 24 UTC

    UTC
OCT12
Commerce Analytics Database upgrade
CompletedMaintenance2 hours
  • CompletedOctober 13, 2023 at 12:00 AMUTC

    Maintenance has completed successfully

  • In progressOctober 12, 2023 at 10:00 PMUTC

    Maintenance is now in progress

  • PlannedOctober 12, 2023 at 10:00 PMUTC

Sep 2023

SEP19
Commerce Analytics Database Upgrade
CompletedMaintenance

  • Commerce Analytics may be temporarily unavailable on September 19, 2023 9:00PM UTC to September 19, 2023 11:00PM UTC to preform a required database upgrade. We apologize for any inconvenience caused by this downtime.

    September 19, 2023 at 9:00 PMUTC

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